Frequently Asked Questions

What is considered the subscription month?

The beginning to the end of the month. (Ex: January 1 - January 31) Anything purchased after the last day of the month will go into the next subscription.

How often will my subscription be rebilled?

It will be rebilled every month on the 15th.

When are boxes shipped?

Boxes are shipped around the 7th of the following month. (Ex: Purchase a box between January 1-31 and it will ship around February 7th)

Are Boxes Refundable or Exchangeable?

No. Boxes must be cancelled before the next renewal on the 15th of the month. No refunds. No exchanges.

Can I skip a month?

Yes. Just go into your account and you can skip any months.